H.N I-37, Anupam Nagar, Shankar Nagar Raipur, Chhattisgarh 492007.





Basic Life Support Ambulance (BLSA)

Emergency Serivces Call Center (ESCC)


Patient Transport(Outstation)


Easy and Fast

Advanced Life Support Ambulance

The objective of the Advanced Life Support Ambulance (ALSA) services will be towards providing emergency transportation in cases of accidents, high risk pregnancies and other medical emergencies like myocardial infection, snake bite, renal disorder etc.

Easy and Fast

Basic Life Support Ambulance (BLSA)

The objective of Basic Life Support Ambulance (BLSA) service is to provide treatment to those in need of urgent medical care. This would include providing transportation in case of pregnancies, sick children, senior citizens, accidents and other emergencies.

Hearse Van (HV)

The objective of Hearse Van (HV) service is for carrying dead bodies from hospitals to the residence of the family/ relatives of the departed soul. We can’t fulfil their family's loss of demise person.

Most serious issue is that, to hire private vehicle for carrying dead bodies from hospitals. Because private vehicle owner's demand heavy amount for carrying dead bodies from hospitals to the residence of the family / relatives of the departed soul.

Every Advanced Life Support Ambulance (ALSA), Basic Life Support Ambulance (BLSA) and Hearse Van (HV) in service for patient care shall carry, at a minimum: To ensure that we meet different needs ranging from fracture to cardiac cases, we have equipped our Ambulances accordingly with medical equipments.

Thus when a patient calls and explains the medical emergency, our Executive accordingly educates the customer the type of Ambulance required. The three types of Ambulances which we provide as per medical emergency are:


Our emergency response centre maintains an outstanding level of 24X7 support whatever the emergency.

Collecting Information: Working quickly and calmly, they take essential details about the patient's condition and the exact location. To gather the necessary information and ensure that it is complete and accurate onto a computer system in our software.

Ambulance Driver

Drives ambulance to transport sick, injured, or convalescent persons: Places patients on stretcher and loads stretcher into ambulance, usually with help of EMT & Ambulance attendant. Takes sick or injured persons to hospital, or convalescents to destination, using knowledge and skill in driving to avoid sudden motions detrimental to patients.

Ambulance Dispatching

Emergency medical dispatchers are a key part of the ambulance service trust's control team. Working under the direction of a Team leader, they take the essential details, decide on the type of response needed and, if appropriate, dispatch the nearest ambulance.

Emergency Medical Technician (EMT)

EMT provides immediate response to emergency medical calls. They are usually the first senior healthcare professional on the scene and are responsible for assessing a patient's condition and providing essential treatment prior to hospital admission.


In order to ensure the uptake of services delivered by MMU, we will be required to interact with local communities though coordination with local bodies such as Panchayats, Village Health and Sanitation Committees and community workers such as Anganwadi Workers, ward members etc. The route plan will be finalized as per the discussion with the concerned authorities of the Institute for Global Development, New Delhi and with technical and managerial staff of our organization. As soon as we become aware about the expectation of the community and ground level workers it will be shared with the appropriate authorities and then the final villages will be selected.

Flexibility will be there in case some other village(s) is to be incorporated for the services in between the operations. Route plan, the schedule (exact days of the week in month) will be published and appropriate IEC activities will be conducted by MMUs to raise communities awareness for taking up of health services in the specific day. One to one communication will be done for displaying the date messages will be displayed at the public place on the walls, AWC and in the schools. Support Village Health and Sanitation Committees in planning to improve community awareness of health issues and uptake of services.We will be conducting Behaviour Change Communication (BCC) activities to promote improved health seeking behaviour in the target population, which would include counselling on personal hygiene, proper nutrition, stopping tobacco use, RTIs, STIs and other disease prevention, prevention of pre-natal diagnostic tests etc. Health Education should be carried out through individual and group counselling, display of health education material and with use of audio visual aids.

Promotional material / messages related to health (as prescribed by DHS Raipur) will be also be displayed or carried by the MMUs. Curative services will include treatment for minor ailments like fever, diarrhoea, ARI, worm infestation, early clinical detection of TB, Malaria, Leprosy, Kala-zaar, and other locally endemic communicable diseases and non-communicable diseases such as hypertension, diabetes, cardiovascular diseases etc.Provision of first aid will also be covered under curative services.

Antenatal Care is an essential part of maternal health services which includes Early registration of all pregnancies, 3 ANC with general examination such as height, weight, blood pressure, anaemia, abdominal examination, breast examination, Iron & Folic Acid Supplementation, Laboratory investigations like haemoglobin estimation, urine for albumin and sugar, and blood group as well as Identification of high-risk pregnancies and appropriate referral.

Postnatal care constitutes Counselling for early breast-feeding, Counselling on diet & rest, hygiene, contraception, essential new born care, infant and young child feeding , birth registration, etc. Under Child Health subcategory, Essential newborn care, Promotion of exclusive breast-feeding for 6 months, facilitate health department in immunization of all infants and children, Vitamin A supplementation, Prevention and control of childhood diseases like malnutrition, ARI, diarrhoea, etc. will be covered by MMUs.

Diagnostic services comprise basic lab tests to be conducted on the spot including urine tests (albumen, sugar & microscopy), blood count (TC, DC, and ESR), haemoglobin, blood sugar, bleeding and clotting time and pregnancy tests. Considering the absence of secondary health care’s services in remote areas, the most crucial service of MMU is referral services which comprises referral of complicated cases, provision of referral card/slip to patients who should be attended on a priority basis at the referral hospitals and Follow up of same.

Description of services provided by JAES

We will design and implement measures to provide advance information to the public / potential clients to ensure maximum utilization.

We will set up a State Office, preferably at capital of state; a call centre will be part of the State Office.

We will develop a system for daily on-line reporting of the work of the work done; The JAES will provide the framework for establishing this system.

Team of Drivers, Helpers, Dispatch Officer and EMT (Emergency Medical Technician) etc. will be posted by us for this work to meet our targets at great ease.

Adequate safety and security measures will have to be taken by us for vehicle and accessories.

Electronic Solutions

• Internet-based application for tracking of vehicle eligibility, booking, dispatching, inquiry and much more.

• One centralized 24x7 well equipped control room for receiving the calls, mobilizing and monitoring of ambulances through Geographical Information System (GIS)/ Global Positioning System (GPS) as per performance indicators.

• Install necessary I.T. and communication infrastructure required for operation including vehicle tracking (GPS System), call management, performance monitoring and reporting. Computer telephony integration with the ability to log calls with GIS and GPRS integrated ambulance- monitoring system.

• Mapping and defining of strategic positioning of the ambulances with route maps, motorable points, nearest catch points in case of non- motorable locations.

• Conduct facility survey to assess the existing health facilities in the state and to identify critical gaps at facility level, if any, for improvement to facilitate the Emergency Medical Ambulance Service (EMAS).

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